WARRANTY TERMS
Shorai Inc. offers a Limited Five-Year Warranty for LFX batteries, for defects in material and/or workmanship, pertaining to sales originating and delivered within the United States.
See Shorai Warranty Form for online submission of warranty claims, and Return Merchandise Authorization (RMA#) assignment.
Replacement batteries are to be issued by Shorai Inc and sent directly to the customer. If an exception is requested, a dealership is not authorized to issue a replacement battery
without prior written authorization from Shorai Inc.
Please do NOT return any product without an RMA#, or before Shorai has contacted you to perform some simple diagnostics. In many cases issues can be solved prior to return.
Conditions which may void warranty:
Opening the battery case may void the warranty
Applications Not listed on the Shorai website product finder such as: Aircraft, Automotive, Motive power (LFX as main power source, not engine starter).
Over-voltage charging, or other error by charger or user setting of charger.
Use in excess of cranking (CCA) specifications
Short circuit of main terminals or BMS port
Improper connections to the 5-pin BMS port
Over-discharge (i.e. resting voltage allowed to fall below 12.8V/6.4V for Lfx 12V/6V types)
Physical Damage to the battery occurring after purchase (impact, etc)
For more info, go to Shorai Customer Service/Warranty Terms. |