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Thank you for ordering from CycleBuy web site Most normal stock items ordered before 2:00 pm PST will ship the same business day from our store in Oregon. Orders under 3 lbs. normally ship via US Postal Priority mail and average a 2 - 4 day delivery time to most places in the USA. Heavier orders normally ship via US Postal Parcel Select or UPS Ground service and can take up to 6 business days to reach the East Coast.  If you select free shipping on your order and it contains a very large item, it will ship via US Postal Parcel Select unless you want to pay the difference for UPS Ground service.

International Customers PLEASE READ Our online cart will correctly calculate international shipping charges, but please understand that the "Estimate Shipping" button only applies to domestic US orders. The international shipping cost will be calculated after you enter your address information during the checkout process. A few of the items on our website may exceed the size limitations we face when shipping to different countries. We are not able to export Rekluse products to any country that is currently being served by an international distributor.

We will contact you within one business day if you have ordered any oversize or Rekluse products. If you do not respond within 48 hours, your order will be cancelled and the charge on your card will be voided. CycleBuy.com is not responsible for any import duties or taxes you may have to pay in your country. We are not able to send the invoice separately or declare a low value for tax purposes. We may require additional written documentation prior to shipping larger international orders. We reserve the right to cancel any order that we do not feel comfortable with.

Order Confirmation Shortly after your order is placed, you will receive an automated email confirming your order. Please take a moment to review the shipping address for accuracy. You will receive a second email confirming your order status and shipping method.

Satisfaction Guaranteed If you are not satisfied with any item you purchase from CycleBuy, contact us within 30 days of the invoice date for a Return Authorization number.  Returns shipped without an RA# will not be accepted.  Shipping/handling charges are not refundable and may be deducted from the refund amount on orders that shipped for free. Returned items that are damaged, missing parts, packaging, instructions, etc. may be pro-rated accordingly. Special order items are be subject to a minimum 20% re-stocking fee. Used gas tanks may not be returned under any conditions. If there is a problem with a gas tank, we will help you deal with the manufacturer. 

Your privacy is important to us. We do not send unsolicited e-mail. We will never release your personal information to any other company for any reason.

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Address:  1116 S Commercial Way SE, Albany, Oregon 97322 U.S.A.